Accidents happen when you least expect them, and if you’ve been injured on public transport, the last thing you may feel like doing is navigating the complex maze of insurance claims and legal processes. 

Whether you’ve slipped on a wet floor, tripped over an uneven surface, or been hurt in a collision, knowing your rights and what steps to take next can make all the difference. 

You have options to seek compensation for the harm you’ve suffered, provided you act swiftly and gather the right information. But where do you start?

Immediate actions after the accident

The first thing you must do is ensure you’re safe. Move away from any immediate danger, but if the injury is serious, remain where you are until help arrives. 

If possible, take a few moments to assess your injury and determine if it requires medical attention right away. You must visit a doctor or hospital, even for minor injuries. Some symptoms, like whiplash, can develop later.

Don’t forget to document everything as soon as you can. Note the time, location, and any details that stand out about the incident. This information will be invaluable when you begin the process of seeking compensation.

Collecting Evidence and Witness Accounts

You’ll need to gather evidence to support your claim. If the accident was due to poor maintenance, such as a wet floor or broken handrail, take photos or videos. This will help show exactly what caused your injury. 

If anyone saw the accident, ask them for their contact details and a brief statement of what they witnessed. Independent accounts can be pivotal, especially if there’s no CCTV footage available or if the transport authority disputes your claim. 

If the vehicle was equipped with cameras, make sure to request the footage promptly – delays may lead to it being overwritten.

Getting Professional Support

Legal and medical experts can guide you through the next steps and ensure you’re not left navigating this process alone. 

Contact a solicitor with experience in personal injury claims, preferably one who specialises in public transport accidents. Many solicitors offer free consultations, so there’s no risk in seeking advice. 

You’ll also want to ensure that you’re receiving the proper medical treatment. Even if the injury seems minor at first, complications can arise later on. 

Your healthcare provider will be key in documenting the extent of your injury, which will be important for both your health and any future claims.

Making a Compensation Claim

Once you’ve gathered all necessary evidence, including medical records and witness statements, it’s time to make a claim. 

If you were injured on a bus or train operated by a public transport provider, contact their customer service department and inform them of the incident. They may have a specific process in place for handling claims.

If you are pursuing legal action, your solicitor will guide you in filing the claim with the transport company’s insurance. The process can take time, but once everything is in place, you’ll have a clearer picture of what compensation you may be entitled to.